Privacy Policy

Last updated: March 2026

Extermination DMP ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.

We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Law 25).

1. Information We Collect

We collect only the information you voluntarily provide through our contact form or when communicating with us directly:

• Name
• Phone number
• Email address
• Details about your pest control needs (as described in your message)

We do not collect sensitive personal information, financial data, or information about minors.

2. How We Use Your Information

Your personal information is used solely for the following purposes:

• Responding to your inquiries and requests
• Scheduling and providing pest control services
• Following up on completed services
• Sending you a quote or estimate you have requested

3. Sharing of Information

We do not sell, trade, rent, or otherwise share your personal information with third parties for marketing purposes. Your information may only be disclosed if required by law or a court order.

4. Cookies and Tracking

Our website uses only minimal, session-based cookies necessary for basic website functionality. We do not use advertising trackers, analytics tools that collect personal data, or third-party marketing cookies.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described above, or as required by applicable law. Contact form submissions are typically retained for up to 24 months to support ongoing service relationships. You may request deletion of your data at any time.

6. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure.

7. Your Rights

Under PIPEDA and Quebec's Law 25, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for the use of your information
• File a complaint with the Commission d'accès à l'information du Québec (CAI) or the Office of the Privacy Commissioner of Canada

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us:

Cette politique est aussi disponible en français : Politique de confidentialité